Manage tickets

The Inbox of the GPM Ticket Manager displays all the tickets that have been assigned to you. From here, you can view the information and download tickets to work with them.

Note: Downloaded tickets become blocked in the GPM Plus, where the icon appears next to them to notify users that someone is working on them offline. When the operator goes back online and updates the ticket, it becomes unblocked. Administrators can unlock tickets if needed (for example, if the operator's mobile device is lost); this action is logged over the ticket ID.

You can make the following changes to a ticket:

Add interventions
Add notes
Change status

When you finish working with a ticket, you can upload it to the system.