Change ticket statuses

To change the status of a ticket, follow these steps:
  1. In the Inbox of the GPM Ticket Manager, select a downloaded ticket to open it.
    The ticket opens.
    Figure 1. Ticket
    Open ticket.
  2. Click the status of the ticket.
    The Update status dialog appears:
    Figure 2. Update status dialog
  3. Select the status to which you want to set the ticket.
The status is changed. After you upload the ticket, the status change is registered in GPM Plus.